Accessibility at İşbank AG
Our goal is to make our service offerings as accessible as possible, both in our branches and on our digital channels, so that they can be used by our customers without hindrance, regardless of physical limitations.
Our understanding of accessibility is that our branch premises, services, and products should be accessible to all people. First and foremost, they should be able to carry out their banking transactions as far as possible without assistance from others and without any particular difficulty.
The majority of our branches are accessible at ground level. In those branches where there is no provision for step-free access, our employees are on hand to help our customers gain access to the premises.
All branches have wide entrance doors that also allow wheelchair users toaccess the branches comfortably. The counter area in each branch is adjacent to the entrance area, so that a branch employee is within easy reach immediately after entering the business premises.
In addition, our employees are sensitized to using easy language if necessary, which is geared to the needs of the customer (slow, loud, quiet speech).
The ATMs are accessible outside the branch interiors so that they can also be used independently of branch opening hours. Most of the ATMs are height- adapted for wheelchair users, for example.
In addition, accessibility also includes the use of digital channels - such as our online and mobile banking services, where we use numerous options to ensure ease of use.
Examples include high-contrast displays, between backgrounds and the font level, or easy-to-read fonts.
In addition, we pay greater attention to simple page navigation or comprehensible menu navigation, which enables our customers to access the essential functionalities more quickly.
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